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Terms of Service

Gochiso is an online marketplace that connects you directly to local shops selling original food products, with a portion of each purchase donated to nonprofit organizations working towards Sustainable Development Goals (SDGs). The services provided by Gochiso’s website and mobile app (collectively referred to as the "Site") are administered using a platform provided by Gochiso Inc. ("Gochiso"). The Site's services are provided under the following Terms of Service Agreement ("Agreement").

1.0 Application of this Agreement

This Agreement is a legal agreement between Gochiso and users ("Users") that applies to the use and management of all services of the Site. By using any of the services of the Site, Users indicate that they have read and agreed to all sections of this Agreement and the Privacy Policy.

2.0 Terminology

  1. A “User” is anyone who uses the Site.
  2. A "Member" is a registered User of the Site who has given consent to this Agreement and to the Privacy Policy of the Site.
  3. An “Applicant” is a person who wishes to become a Member of this Site in order to use its services.
  4. A “Project” is a social or environmental activity that receives donations through the Site.
  5. An “NPO” (NPO: Nonprofit Organization) is an organization that is in charge of Projects on the Site, and is a recipient of donations.
  6. A “Shop” is a business establishment registered on this Site that sells goods including food, such as eating and drinking establishments like restaurants and cafes (including takeout-only Shops).

3.0 Membership and Registration

Applicants who have completed registration and given consent to this Agreement and the Privacy Policy will receive membership. Applicants may not register as a representative of someone else. Also, individuals under 13 years of age cannot register to this Site. Those who have had their membership suspended or revoked previously for violating this Agreement, those who have falsified their registration information, or those who are deemed as unfit for the Site may be refused membership.

4.0 Username and Password

Members are responsible for the management of their username and password. Gochiso is not responsible for damages resulting from theft or unauthorized use.

5.0 Managing Account Information

Members are responsible for the management of their account information; for example, they are responsible for keeping their information up-to-date. Gochiso is not responsible for damages resulting from inaccurate or out-of-date information. Also, Member shall bear all responsibilities in the event that such information has caused any damages to Gochiso or a third party.

6.0 Canceling Membership

Members may apply to cancel membership by contacting Gochiso. Once the cancellation procedures are completed, the membership is considered cancelled. Information connected to previous behavior linked your account may remain on the Site.

7.0 Gochiso’s Liability Limitations

  1. Gochiso connects Shops, NPOs, and Users and is in no way liable for conflicts among these parties.
  2. Gochiso is in no way liable for damage to equipment (such as telecommunication lines and computers) resulting from system suspension, delay, or stoppage; data loss; damages resulting from unauthorized access to data; or other damages resulting from the use of any of the services of the Site. This shall not apply in the case of malicious intent or gross negligence on the part of Gochiso.
  3. Gochiso provides information as appropriate and also advice to Users, but we are in no way liable for the information or advice in question.
  4. Gochiso is in no way liable for any damages resulting from a User violating this Agreement.
  5. Gochiso is in no way liable for the contents of its pages, Shop pages, and NPO pages provided by this Site or by any of the services of the Site. However, in the case of an issue between Users, Gochiso will appropriately handle the issue in accordance with the terms of this Agreement.
  6. Gochiso is in no way liable for any damages caused by a User's inability to use any of the services of the Site.
  7. Gochiso in no way guarantees that Members will purchase products via the services of the Site, that the products will meet the expectations of Members, or that Members will find the services useful.
  8. Gochiso is in no way liable for any damages resulting from product delays, inaccurate product information, or inaccurate information provided by Shops.

8.0 Prohibited Acts

  1. Violating the law, this Agreement, warnings from Gochiso about use of the Site, or any other agreements.
  2. Actions that harm Gochiso or a third party, and actions that harm the rights, property, or reputation of Gochiso or a third party.
  3. Actions that negatively affect the physical and mental well-being of others or threaten public order and standards of decency.
  4. Using or distributing malicious computer files, such as viruses, or e-mails.
  5. Leasing, giving, or sharing a username and password to/with a third party.
  6. Reproduction, transmission, or distribution of all or part of any provided information to a third party without the permission of Gochiso.
  7. Other acts that Gochiso deems inappropriate.

9.0 Handling of User Information

Personal information distributed to any of the services of the Site or acquired from Users is managed by Gochiso according to Gochiso’s Privacy Policy, and Users of the Site have agreed to the terms of the Privacy Policy. Gochiso uses personal information for the purpose of improving the quality of service for its Users.

10.0 Cancellation Policy

  1. Shops (including takeout-only Shops) cannot issue cancellations and refunds after an order has been completed. In the case that the Shop cannot accept the order, a full refund will be issued to the Member’s respective credit card.
  2. For reservations, Shops have an online cancellation and online reservation deadline ranging from 2 to 10 days before the booking. Cancellations can be made online before the deadline. To cancel or modify a reservation after the deadline, please call the Shop directly. Refunds for payments made through Gochiso can only be issued when the payment amount differs from the amount charged by the Shop. Refunds are made to the Member’s respective credit card.
  3. The Shop and Gochiso reserve the right to cancel the order or reservation at any time. Gochiso is in no way liable for any losses as a result of the cancellation.

11.0 No Show Policy

In the event that a Member does not show up three times or more to his or her reservation, the Member's account may be suspended.

12.0 Donations

  1. Donations are made for each completed and processed transaction on the Gochiso platform. Gochiso is in no way liable for any damages caused by donations not received by NPOs; for example, in the case of payment or money transfer issues, incomplete transactions, or system errors.
  2. Gochiso is in no way liable for the accuracy of the contents or the usage of the donations by NPOs.
  3. Donation receipts for tax deductions are issued using the donation recipients registered on Gochiso. Gochiso is in no way liable for issuing donation receipts for tax deductions.

13.0 Modification or Removal of Content

Gochiso reserves the right to modify and/or remove any content, such as content related to Shop accounts and NPO accounts, on the Site when deemed appropriate.

14.0 Suspension of Membership

Gochiso may suspend or revoke membership, suspend use of any of the services of the Site, or change the username/password for specific Members, without prior notice, for any of the following reasons. Gochiso shall in no way be responsible for any resulting damages.

  1. Actions that violate the law or this Agreement.
  2. Inappropriate or unauthorized use of any of the services of the Site.
  3. Issues with security and protection, including multiple incorrect password attempts.
  4. Use of another Member’s username and password.
  5. Publishing or distributing another Member’s content without prior permission.
  6. For any other reason deemed appropriate by Gochiso.

15.0 Suspension, Alteration, or Abolishment of the Service

Gochiso may suspend, alter, or abolish part or the entirety of any of the services of the Site at our discretion, and we are in no way liable for any resulting damages, such as in the following cases.

  1. When we judge that it is necessary to suspend any of the services of the Site due to system maintenance, system failure, natural disaster, or other technical or operational reasons.
  2. When we renew or change the design of a service.
  3. When we judge that it is necessary to stop or interrupt any of the services of the Site.

16.0 Changes to these Terms

Gochiso may revise or supplement the terms of this Agreement as it sees fit without prior notice. Revisions or supplements to this Agreement or to any of the services of the Site will be considered active when their content is posted to the Site. By continuing to access or use the Site, Users agree to the revised or supplemented terms.

17.0 Controlling Law and Jurisdiction

The laws of Japan govern this Agreement, the Privacy Policy, and any other separate regulations. Also, any controversy or claim resulting out of or relating to the services of the Site shall be settled in the Osaka District Court in the first instance, without regard to the User’s home state or country of residence.



Updated August 23rd, 2020
Gochiso Inc.

Questions, Concerns, Suggestions?
Please contact us at [email protected] to report about violations of these terms or service or any questions regarding the terms.

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