Terms of Service

General User

Gochiso is a giving platform lets users earn rewards and contribute to society. Services offered by Gochiso’s site (the "Site") are administered using a platform provided by Gochiso Inc. ("Gochiso"). The Site's services are provided under the following Terms of Use Agreement ( "Agreement" ).

1.0 Application of this Agreement

This Agreement is a legal agreement between Gochiso and Members that applies to all services of the Site. By using the services of the Site, Members indicate that they have agreed to all sections of this Agreement as well as the Privacy Policy.

2.0 Terminology

  1. A “check-in” is when a user claims an offer of reward points given by a participating Gochiso partnered restaurant at a certain time slot through the Gochiso website.
  2. A “user” is a registered Member of the Site.
  3. An “applicant” is a person who wishes to become a member of this site in order to use this service.
  4. An “NPO” or “nonprofit organization” is an organization that is a recipient of donations from users through the Site. The types of organizations can be found in the FAQ page.
  5. “Gochiso Points” are credits within Gochiso’s site that can be redeemed for gift vouchers, cash vouchers, and/or donated to nonprofit organizations on the service. One point is equivalent to one yen.
  6. “Vouchers” are gifts redeemable using Gochiso Points on the Site.

3.0 Membership and Registration

Applicants who have completed registration, give consent to this agreement, and will receive user membership. Applicants may not register as a representative of someone else. Also, individuals under 13 years of age cannot register to this site. Those who have had a their membership revoked previously or judged as unfit for Gochiso’s service, may be refused from obtaining membership.

4.0 Username and Password

Users are responsible for the management of their username and password. Gochiso is not responsible for damages resulting from theft or unauthorized use.

5.0 User Account Information

Users are responsible for the management of their account information, such as keeping information up to date. Gochiso is not responsible for damages resulting from inaccurate or out of date information. Account information connected to previous reservations may remain.

6.0 Canceling Membership

Users may apply to cancel membership by contacting Gochiso. Once the cancellation procedures are completed, the membership is considered cancelled. Information connected to previous actions based on your account may remain on the Site.

7.0 Gochiso’s Liability Limitations

  1. Gochiso connects restaurants, nonprofits, and users and does not hold responsibilities for conflicts among these parties.
  2. Gochiso holds no responsibility for system downtime, data loss, damages resulting from unauthorized access to data, or other damages resulting from the use of this service. This shall not apply in the case of gross or intentional negligence on the part of Gochiso.
  3. Gochiso holds no responsibility for said information or advice provided to its users.
  4. Gochiso holds no responsibility for any damages resulting from the a user violating this agreement.
  5. Gochiso holds no responsibility for the contents of the reservation pages, restaurant pages, and nonprofit pages shared by this Site. However, in the case of trouble between users, Gochiso will take responsible responses in accordance to these terms.

8.0 Prohibited Acts

  1. Violating the law, this agreement, warnings from Gochiso, or any other agreements.
  2. Actions that negatively affect the physical and mental well being of others or threaten public order and standards of decency.
  3. Distributing or submitting harmful computer files or emails.
  4. Giving or sharing a username and password to a third party.
  5. Unauthorized reproduction, transmission, or distribution of all or part of provided information.
  6. Other acts that Gochiso deems inappropriate.

9.0 Handling of User Information

User information is managed by Gochiso according to Gochiso’s Privacy Policy, and members of the site have agreed to the terms of the Privacy Policy. Gochiso will use information for the purpose of improving the quality of service for its members.

10.0 Modification or Removal of Content

Gochiso reserves the right to modify and or remove any content on the Site when deemed appropriate including content related to restaurant accounts and NPO accounts.

11.0 Suspension of Membership

Gochiso may suspend or revoke membership for specific users if the following are judged applicable. Gochiso will not hold any responsibility for any resulting damages.

  1. Actions that violate the law or this agreement.
  2. Inappropriate or unauthorized use of the service.
  3. Issues with security and protection, including multiple incorrect password attempts.
  4. Using another member’s username and password.
  5. Publishing or distributing other member’s content without prior permission.
  6. When otherwise deemed appropriate by Gochiso.

12.0 Suspension, Alteration, or Abolishment of the Service

Gochiso may suspend, alter, or abolish part or the entirety of the service at their discretion and holds no responsibility for any resulting damages.

13.0 Changes to these Terms

Gochiso may revise or supplement these terms as it sees fit. Revisions or supplements to this Agreement will be considered active when their content is posted to the Site. By continuing to access or use the Site, members agree to the revised or supplemented terms.

14.0 Controlling Law and Jurisdiction

The laws of Japan govern this Agreement and any controversy or claim resulting out of or relating to this Agreement shall be settled in the Osaka District Court without regard to the member’s home state or country of residence.

15.0 Check-ins

Users must have a GPS enabled phone and enable location sharing to check-in. Other terms and conditions set by the restaurant may apply. No other coupons or special offers can be combined. When a restaurant promotion affects the price of an item, that item will be excluded from the total bill when allocating points.

16.0 Gochiso Points

Points are based on receipts generated by the restaurant at the time of dining. Uploaded receipts are required to obtain points. Receipts must be uploaded within 48 hours of the check-in. It may take up to 3 business days to verify and allocate points. Handwritten receipts may take longer to process. Points may not be allocated under certain circumstances. Restaurants are not responsible for the amount of points allocated. Points will not be given if they overlap with another receipt where points are already given.

Gochiso Points may only be used for transactions on Gochiso. Gochiso Points will expire 150 days from the most recent point acquisition or upon account termination. Expired Gochiso points cannot be used. Gochiso will not reimburse or be responsible for any lapsed points.

17.0 Vouchers

Vouchers are valid until the date and time specified on the voucher, typically 6 hours after a voucher has been purchased, and may only be redeemed only once per voucher at the specified restaurant and location. Vouchers will be subject to verification at the time of presentation. Vouchers may not be altered, modified, or duplicated, and cannot be exchanged for cash. Vouchers may only be exchanged for goods and services specified on the voucher. In the case that restaurants cannot honor the specified goods and services on the voucher, other goods and services of equal or higher value may be provided.

When a cash voucher is redeemed and the voucher amount is greater than the bill amount, users will receive a bill of 0 yen. The remaining amount of the voucher will be forfeited and will not be given as cash.

Gochiso does not hold any responsibility when restaurants cannot provide the goods and services specified on the voucher and cannot provide those of equal or greater value. In such case, users may contact [email protected], and the points redeemed for the voucher may be reimbursed.

18.0 Tax deductions for Donations

Donations to some nonprofits are tax deductible. Gochiso is not responsible for issuing receipts for tax deductions. Receipts will be issued from the nonprofit recipient if it matches the amount and criteria for them to issue receipts for tax deductions.

Additional Terms of Service for Restaurants

1.0 Conditions of Restaurant Partners

All partnered eating and drinking establishments must have an operating business license as commercially available eating and drinking establishments open to the public.

Gochiso does not hold any responsibility if customers do not pay for any orders at the time of eating or drinking at the restaurant. When restaurants report this, Gochiso will take measures to prohibit such user from using the service.

2.0 Point Rewards for Users

Point Rewards for Users are determined by point percentages set by each individual restaurant partner. The minimum percentage is 10% and restaurants can set increased values in 5% intervals.

3.0 Vouchers

Goods and services specified by vouchers presented by the customer must be provided to the customer during their time of visit, unless mentioned otherwise or if the presented voucher is invalid.

In the event that the restaurant cannot honor the voucher due to its own fault (not as a result of Gochiso’s system), then the restaurant agrees to provide users with other goods or services of equal or greater value to the voucher.

Gochiso does not hold any responsibility when restaurants provide goods and services for invalid vouchers presented by customers. When the voucher invalidity is due to the user’s wrongdoing and the restaurants report this, Gochiso will take measures to prohibit the user from using the service.

4.0 Payments and Transfers for Vouchers

Payments will be transferred to the bank account specified for the restaurant account at the end of the month for vouchers that were redeemed from the 26th of the previous month to the 25th of the current month. The payment consists of the of the amount of points (yen equivalent) that users used to redeem the vouchers at the restaurant. After transferring, it may take an additional 2-3 business days for funds to appear. If the bank account information is not registered, the payouts will not occur until it is registered.

5.0 Invoices and Payments for Check-ins

Restaurants will be invoiced for the service fee and for rewards points to users at the specified time when the user checked in. Invoices are issued on or after the 26th of every month for check-ins from the 26th of the previous month to the 25th of the current month. Payments must be made to Gochiso by the end of the following month of issuance.

6.0 Service fee

Gochiso collects a service fee of 10% to maintain its service and improve the quality for its users, restaurant partners, and nonprofit partners.

Gochiso reserves the right to modify its pricing. If Gochiso does change its service fee, it will provide an advance notice to restaurant accounts through email and on the company website. The service will continue and the fee change will become effective after the restaurant accepts the updated fees.

7.0 Updates to Page Details

Restaurants may change page details including user reward percentages, available times, and vouchers from time to time to best fit their needs.

8.0 Termination of Account

Restaurants may terminate their accounts at anytime by contacting Gochiso. The listing and page will be removed. All existing transactions will continued to be carried out until completed. The account and agreement with Gochiso will officially terminate 10 days after the request of termination or after the last reservation, if there is an existing reservation. Previous transactions connected to the restaurant account will remain viewable, however the terminated restaurant page will not be accessible.

9.0 Suspension of Account

Gochiso reserves the right to suspend an account when deemed necessary, such as when restaurants commit actions that violate the law or this agreement. Gochiso will not hold any responsibility for any resulting damages.

Additional Terms of Service for Nonprofit Organizations

1.0 Conditions of Nonprofit Partners

All nonprofit partners must maintain the conditions of our nonprofit partnership requirements which includes, but is not limited to the below.

  • a) The organization maintains a clear mission statement to improve society and has been and continues to be engaged in domestic or international efforts related to its mission.
  • b) All of the money earned by or donated to the organization is used in pursuing the organization's mission and in keeping it running.
  • c) The organization has democratic decision-making mechanisms (such as a board of directors, general assembly, and/or operations committee), and is operated in accordance with its by laws, etc.
  • d) A list of officers and financial statements has been publicized or is available upon request.
  • e) The organization has a website with contact information and key staff members who are listed.
  • f) The organization has a staff member who can be contacted with certainty.
  • g) The organization must not conduct activities related to money laundering or crimes.

Gochiso reserves the right to modify its partnership requirements. If Gochiso does change its requirements, it will provide an advance notice to NPO accounts through email and on the Site.

2.0 Taxes

It is the responsibility of the organization to determine and deal with any taxes that apply to the donations that the organization receives through Gochiso. Nonprofit organizations that are able to provide tax deductions for donations are encouraged to send donors necessary documents for them to receive tax deductions.

3.0 Financial Transparency

The organization is responsible for providing Gochiso with their yearly financial details of their expenses when deemed necessary.

4.0 Receiving Donations

Donations from users are transferred on the first Friday of every month for donations made in previous months once they reach a combined total of at least 2000 yen. After transferring, it may take an additional 2-3 business days to appear. If the bank account information is not registered, the payouts will not occur until it is registered.

5.0 Termination of Account

Nonprofit organizations may terminate their accounts at anytime by contacting Gochiso. The listing and page will be removed. All existing transactions related to the organization will continued to be carried out until completed. The account and agreement with Gochiso will officially terminate 10 days after the request of termination.

6.0 Suspension of Account

Gochiso reserves the right to suspend an account when deemed necessary, such as when the organization commits actions that violate the law or this agreement. Gochiso will not hold any responsibility for any resulting damages.



Updated July 14th, 2018
Gochiso Inc.

Questions, Concerns, Suggestions?
Please contact us at [email protected] to report about violations of these terms or service or any questions regarding the terms.