Terms of Service

General User

Gochiso is a dining rewards and passive giving platform lets users earn rewards and donate through dining. Services offered by Gochiso’s site (the "Site") are administered using a platform provided by Gochiso Inc. ("Gochiso"). The Site's services are provided under the following Terms of Use Agreement ( "Agreement" ).

1.0 Application of this Agreement

This Agreement is a legal agreement between Gochiso and Members that applies to all services of the Site. By using the services of the Site, Members indicate that they have agreed to all sections of this Agreement as well as the Privacy Policy.

2.0 Terminology

  1. A “reservation” is a restaurant reservation through the Site.
  2. A “reservation page” is a page created reservation with information about the reservation.
  3. A “purchase” is a transaction through the Site for a reservation that includes a seat and meal provided by the restaurant.
  4. A “user” is a registered Member of the Site.
  5. An “applicant” is a person who wishes to become a member of this site in order to use this service.
  6. A “host” is a user who created the reservation.
  7. A “guest” is a user who joined an already created reservation.
  8. An “NPO” or “nonprofit organization” is an organization that is a recipient of donations from users through the Site. The types of organizations can be found in the FAQ page.
  9. “Gochiso Points” are credits within Gochiso’s site that can used as currency for reservations and for donations. One point is equivalent to one yen.
  10. The “cancellation deadline” is the deadline in which users can refund purchases, cancel a reservation, and/or modify the the number of people for a reservation.
  11. A “check-in” is when a user claims an offer of reward points given by a participating Gochiso partnered restaurant at a certain time slot through the Gochiso website.

3.0 Membership and Registration

Applicants who have completed registration, give consent to this agreement, and will receive user membership. Applicants may not register as a representative of someone else. Also, individuals under 13 years of age cannot register to this site. Those who have had a their membership revoked previously or judged as unfit for Gochiso’s service, may be refused from obtaining membership.

4.0 Username and Password

Users are responsible for the management of their username and password. Gochiso is not responsible for damages resulting from theft or unauthorized use.

5.0 User Account Information

Users are responsible for the management of their account information, such as keeping information up to date. Gochiso is not responsible for damages resulting from inaccurate or out of date information. Account information connected to previous reservations may remain.

6.0 Canceling Membership

Users may apply to cancel membership by contacting Gochiso. Once the cancellation procedures are completed, the membership is considered cancelled.

7.0 Outsourced Payment Service

Payment processing services for NPOs and restaurants on Gochiso are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a NPO or restaurant on Gochiso, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Gochiso enabling payment processing services through Stripe, you agree to provide Gochiso accurate and complete information about you and your business, and you authorize Gochiso to share it and transaction information related to your use of the payment processing services provided by Stripe.

8.0 Gochiso’s Liability Limitations

  1. Gochiso connects restaurants, nonprofits, and users and does not hold responsibilities for conflicts among these parties.
  2. Gochiso holds no responsibility for system downtime, data loss, damages resulting from unauthorized access to data, or other damages resulting from the use of this service. This shall not apply in the case of gross or intentional negligence on the part of Gochiso.
  3. Gochiso holds no responsibility for said information or advice provided to its users.
  4. Gochiso holds no responsibility for any damages resulting from the a user violating this agreement.
  5. Gochiso holds no responsibility for the contents of the reservation pages, restaurant pages, and nonprofit pages shared by this Site. However, in the case of trouble between users, Gochiso will take responsible responses in accordance to these terms.

9.0 Prohibited Acts

  1. Violating the law, this agreement, warnings from Gochiso, or any other agreements.
  2. Actions that negatively affect the physical and mental well being of others or threaten public order and standards of decency.
  3. Distributing or submitting harmful computer files or emails.
  4. Giving or sharing a username and password to a third party.
  5. Unauthorized reproduction, transmission, or distribution of all or part of provided information.
  6. Other acts that Gochiso deems inappropriate.

10.0 Handling of User Information

User information is managed by Gochiso according to Gochiso’s Privacy Policy, and members of the site have agreed to the terms of the Privacy Policy. Gochiso will use information for the purpose of improving the quality of service for its members.

11.0 Modification or Removal of Content

Gochiso reserves the right to modify and or remove any content on the Site when deemed appropriate including content related to restaurant accounts and NPO accounts.

12.0 Suspension of Membership

Gochiso may suspend or revoke membership for specific users if the following are judged applicable. Gochiso will not hold any responsibility for any resulting damages.

  1. Actions that violate the law or this agreement.
  2. Inappropriate or unauthorized use of the service.
  3. Issues with security and protection, including multiple incorrect password attempts.
  4. Using another member’s username and password.
  5. Publishing or distributing other member’s content without prior permission.
  6. When otherwise deemed appropriate by Gochiso.

13.0 Suspension, Alteration, or Abolishment of the Service

Gochiso may suspend, alter, or abolish part or the entirety of the service at their discretion and holds no responsibility for any resulting damages.

14.0 Changes to these Terms

Gochiso may revise or supplement these terms as it sees fit. Revisions or supplements to this Agreement will be considered active when their content is posted to the Site. By continuing to access or use the Site, members agree to the revised or supplemented terms.

15.0 Controlling Law and Jurisdiction

The laws of Japan govern this Agreement and any controversy or claim resulting out of or relating to this Agreement shall be settled in the Osaka District Court without regard to the member’s home state or country of residence.

16.0 Gochiso Points

Gochiso Points may only be used for transactions on Gochiso, and is not redeemable for cash. Gochiso Points are valid for 90 days from the date on which the points are added to the user’s account. Every time a new reservation is made or points are acquired, the expiration date of the entire point balance is extended by 90 days from that day. If there is no use of this site for 90 days, the points will expire. Expired Gochiso points cannot be used. Gochiso will not reimburse or be responsible for any lapsed points.

17.0 Tax deductions for Donations

Donations to some nonprofits are tax deductible. Gochiso is not responsible for issuing receipts for tax deductions. Receipts will be issued from the nonprofit recipient if it matches the amount and criteria for them to issue receipts for tax deductions.

Prepaid Reservation

1.0 Making a prepaid reservation

Prepaid reservations are created on the Site by users. Gochiso holds no responsibility or liability for the contents of the prepaid reservation.

2.0 Purchasing

At least one seat must be purchased when making a reservation. After the cancellation deadline, the host will be charged for any remaining unpurchased seats in the reservation. All seats must be purchased at the time of reservation if the date and time has already passed the cancellation deadline set by the restaurant.

3.0 Modifying the Number of Seats

The number of reserved seats may be reduced before the cancellation deadline. The cancellation deadline is listed on the reservation page.

4.0 Additional Orders at the Restaurant

Additional items ordered at the restaurant will be paid separately at the restaurant and may be subject to other taxes and fees by the restaurant. These transactions are not related to the Site and points are not given for extra items ordered at the restaurant, off the Site.

Taxes, fees, and donations are included only for the courses reserved through Gochiso. Other items ordered at the restaurant may be subject to other taxes and fees. Donations are not included in any extra items ordered at the restaurant.

5.0 Personal Information

Users must act responsibly in handling personal information obtained through Gochiso and its services. Users must not violate the act concerning Protection of Personal Information (Japan Law NO. 57, 2003). Gochiso is not responsible for agreements made between users outside of the site. Users may not enter into any agreements that violate these terms of service.

6.0 Prohibition of Certain Reservations

Gochiso reserves the right to prohibit a user from using the service and cancel the reservation when deemed appropriate. Gochiso holds no responsibility for any losses as a result of the following actions.

  1. Actions that violate the law or this agreement.
  2. Events that violate public order and morality.

7.0 Cancellations and Refunds

Cancellations are free until the cancellation deadline, set by the restaurant. In the event that all of a host’s seats are refunded, the reservation will also be cancelled. As a result, all guests connected to the reservation will have their seats cancelled and refunded as well. Gochiso holds no responsibilities for the any losses as a result of the cancellation.

Cancellations are not possible after the cancellation deadline.

Restaurants reserve the right to cancel the reservation within 48 hours of the booking being made. When the reservation is cancelled, all users who have purchases will receive a full refund to their respective credit cards.

Gochiso reserves the right to cancel a reservation at anytime. In such a circumstance, all users connected to the reservation will receive a full refund to their respective credit cards.

8.0 Reservation Guarantee

In the event that the restaurant cannot honor the reservation due to its own fault (not as a result of Gochiso’s system), then the restaurant will provide the user(s) who have made a purchase(s) with a complimentary meal(s) or a refund equal the value of the purchase(s). If the restaurant fails to honor this obligation, Gochiso will not be liable for the purchased amount.

Joining Prepaid Reservations (Guest)

1.0 Purchasing

Users are able to purchase a seat(s) when joining a reservation.

2.0 Exchanging, Altering, or Cancelling Seats and Requesting Refunds

Seats that have been purchased may not be exchanged or altered. Users may cancel seats and receive full refunds until the cancellation deadline set by the restaurant. After that, seats may not be cancelled and refunds are not allowed.

3.0 Seat Guarantee

In the event that the restaurant cannot honor the booking due to its own fault (not as a result of Gochiso’s system), then the restaurant will provide users who have prepaid with a complimentary meal or a refund equal the value of the prepayment. If the restaurant fails to honor this obligation, Gochiso will not be liable for the prepaid amount.

4.0 Liabilities and Refunding Upon Cancellation

If a reservation is cancelled, Gochiso holds no responsibility for any losses as a result of the cancellation. The seat costs will be fully refunded to users to their respective credit cards.

Check-Ins

Making a check-in at a Restaurant

  1. Users must have a GPS enabled phone and enable location sharing to check-in.
  2. Other terms and conditions set by the restaurant may apply.
  3. No other coupons or special offers from third parties can be combined.

Points from Check-ins

Points are based on receipts generated by the restaurant at the time of dining. Uploaded receipts are required to redeem points. Receipts must be uploaded within 24 hours of the check-in. It may take up to 3 business days to verify and allocate points. Handwritten receipts may take longer to process. Points may not be allocated under certain circumstances. Restaurants are not responsible for the amount of points allocated. Points will not be given if they overlap with another receipt where points are already given (including prepaid reservations).

Additional Terms of Service for Restaurants

1.0 Conditions of Restaurant Partners

All partnered eating and drinking establishments must have an operating business license as commercially available eating and drinking establishments open to the public.

2.0 Cancellations

Reservations are confirmed instantly. However, restaurants may cancel a user’s reservation within 48 hours of the booking being made.

Hosts may cancel the reservation anytime before the cancellation deadline. Gochiso holds no responsibilities for the any losses as a result of the cancellation.

In case of an emergency, restaurants may cancel a reservation after the 48 hour cancellation period only by contacting Gochiso at [email protected]. However, there will be a cancellation fee equal to the amount of prepaid seats.

3.0 Seat Purchases

Users may reduce the number of seats by the cancellation deadline. In the event that the number is reduced, the restaurant will be notified of the new number.

4.0 Gochiso User Points

Gochiso User Points are determined by point percentages set by each individual restaurant partner. The minimum percentage is 10% and restaurants can set increased values in 5% intervals.

5.0 Payments and Transfers for Prepaid Reservations

After Gochiso confirms that the reservation has been completed, the payment and invoice will be transferred to the bank account specified for the restaurant account. The payment consists of the total purchases from users for the reservation with a 10% service fee and the point percentage deducted. Payments are transferred on every Friday for reservations held the previous week Monday to Sunday. After transferring, it may take an additional 2-3 business days for funds to appear. If the bank account information is not registered, the payouts will not occur until it is registered.

Any extra items ordered at the restaurant should be charged separately by the restaurant and may be subject to the restaurant’s regular taxes and fees, if they apply. These transactions are separate from our Site and and point percentage as well as our service fee are not included. Gochiso will not be liable for transactions off the Site.

Invoices and Payments from Check-ins

Gochiso does not hold any responsibility if customers do not pay for any orders at the time of eating or drinking at the restaurant. When restaurants report this, Gochiso will take measures to prohibit the user from using the check-in aspect of this service.

Restaurants will be invoiced for the service fee and appropriate rewards points specified for the time at which the Gochiso user checked-in to the restaurant. Invoices are issued at the end of the month. Payments must be made to Gochiso within two weeks (including weekends and holidays) of invoicing.

7.0 Service fee

Gochiso collects a service fee of 10%, which includes a 3.6% + VAT that goes to process customer payments for Visa/Mastercard and transfer fees to transfer payments to partner accounts. The remaining amount goes to maintaining Gochiso’s service and improving its quality for its users, restaurant partners, and nonprofit partners.

Gochiso reserves the right to modify its pricing. If Gochiso does change its service fee, it will provide an advance notice to restaurant accounts through email and on the company website. The service will continue and the fee change will become effective after the restaurant accepts the updated fees.

8.0 Updates to Page Details

Restaurants may change page details including donation percentages, available times, course details and prices from time to time to best fit their needs. The changes are not applicable to existing reservations. The new changes will be effective for new restaurant reservations once Gochiso confirms the update.

9.0 Termination of Account

Restaurants may terminate their accounts at anytime by contacting Gochiso. The listing and page will be removed. All existing reservations will continued to be carried out until completed. The account and agreement with Gochiso will officially terminate 10 days after the request of termination or after the last reservation, if there is an existing reservation. Previous reservations connected to the restaurant account will remain viewable, however the terminated restaurant page will not be accessible.

10.0 Suspension of Account

Gochiso reserves the right to suspend an account when deemed necessary, such as when restaurants commit actions that violate the law or this agreement. Gochiso will not hold any responsibility for any resulting damages.

11.0 Reservation Guarantee

In the event that the restaurant cannot honor the booking due to its own fault (not as a result of Gochiso’s system or extraordinary circumstances), then the restaurant agrees to provide users who have prepaid with a complimentary meal or a refund equal the value of the prepayment.

Gochiso does not hold any responsibility if customers do not pay for any additional orders at the time of eating or drinking at the restaurant. When restaurants report this, Gochiso will take measures to prohibit the user from using the service.

Additional Terms of Service for Nonprofit Organizations

1.0 Conditions of Nonprofit Partners

All nonprofit partners must maintain the conditions of our nonprofit partnership requirements which includes, but is not limited to the below.

  • a) The organization maintains a clear mission statement to improve society and has been and continues to be engaged in domestic or international efforts related to its mission.
  • b) All of the money earned by or donated to the organization is used in pursuing the organization's mission and in keeping it running.
  • c) The organization has democratic decision-making mechanisms (such as a board of directors, general assembly, and/or operations committee), and is operated in accordance with its by laws, etc.
  • d) A list of officers and financial statements has been publicized or is available upon request.
  • e) The organization has a website with contact information and key staff members who are listed.
  • f) The organization has a staff member who can be contacted with certainty.
  • g) The organization must not conduct activities related to money laundering or crimes.

Gochiso reserves the right to modify its partnership requirements. If Gochiso does change its requirements, it will provide an advance notice to NPO accounts through email and on the Site.

2.0 Taxes

It is the responsibility of the organization to determine and deal with any taxes that apply to the donations that the organization receives through Gochiso. Nonprofit organizations that are able to provide tax deductions for donations are encouraged to send donors necessary documents for them to receive tax deductions.

3.0 Financial Transparency

The organization is responsible for providing Gochiso with their yearly financial details of their expenses when deemed necessary.

4.0 Receiving Donations

Donations from users are transferred on the first Friday of every month for donations made in previous months once they reach a combined total of at least 2000 yen. After transferring, it may take an additional 2-3 business days to appear. If the bank account information is not registered, the payouts will not occur until it is registered.

5.0 Termination of Account

Nonprofit organizations may terminate their accounts at anytime by contacting Gochiso. The listing and page will be removed. All existing transactions related to the organization will continued to be carried out until completed. The account and agreement with Gochiso will officially terminate 10 days after the request of termination.

6.0 Suspension of Account

Gochiso reserves the right to suspend an account when deemed necessary, such as when the organization commits actions that violate the law or this agreement. Gochiso will not hold any responsibility for any resulting damages.



Updated May 4th, 2018
Gochiso Inc.

Questions, Concerns, Suggestions?
Please contact us at [email protected] to report about violations of these terms or service or any questions regarding the terms.